List of Hotels Meeting International Safety Standards

The Delphinus title is built upon international standards from the British Safety Council and the American Heart Association (AHA), focusing on three core elements: standardized emergency response procedures, a well-trained staff in CPR and AED, and a safety infrastructure with AEDs placed in strategic locations. Hotels achieving this title not only protect tourists but also elevate their brand positioning, giving guests greater peace of mind during their stay.

Below is a list of hotels and resorts that have achieved the Delphinus Title by completing Wellbeing's intensive first aid training program. Each facility undergoes rigorous testing on its ability to respond to sudden cardiac arrest—the leading cause of out-of-hospital deaths.

1. Sapa – Lao Cai Region

• Pao’s Sapa Leisure Hotel

• Topas Ecolodge

• Silk Path Grand Sapa Resort & Spa

• Pistachio Hotel Sapa

• Chau Long Sapa Hotel

These are pioneer facilities in the Northwest mountainous region. Staff, from reception and housekeeping to kitchen personnel, receive 8 hours of international standard first aid training, including high-quality CPR practice and AED usage. AEDs are placed in the main lobby and public areas, ensuring an access time of under 3 minutes—a decisive factor in survival rates.

2. Ho Chi Minh City

• Novotel Living Saigon South

• Mai House Saigon Hotel

In this vibrant economic hub, these two hotels stand out with a team of over 25 employees trained in advanced first aid. Response procedures are integrated into the hotel management software, ensuring that the time from discovering the victim to delivering an AED shock takes less than 4 minutes. This is a key criterion for a hotel meeting international safety standards to achieve the "Comprehensive" level of the Delphinus title.

3. Quy Nhon – Gia Lai

• Anantara Quy Nhon Villas

• Avani Quy Nhon Resort

This coastal area demands a high response capability for drowning situations and cardiac arrest due to sports activities. Both resorts are equipped with AEDs at the beach and sports areas, combined with periodic training for all staff. The team has been trained by Wellbeing to use an AED even in wet environments—a crucial skill according to ILCOR guidelines.

(Safe destinations achieving the Delphinus title)

4. Hanoi

• JW Marriott Hanoi

This iconic capital hotel achieves the highest level thanks to an AED system placed in multiple strategic locations and a continuously trained staff. Emergency response procedures are rehearsed periodically, ensuring that every employee, from security guards to managers, can perform CPR and use an AED proficiently.

5. Dak Lak

• Zannier Hotels Bãi San Hô

This luxury resort in the highlands stands out with the model "every employee is a safety link." The entire team is trained in out-of-hospital first aid, combined with modern AED equipment, helping the resort become the leading safe destination in the Central Highlands region.

6. Phu Quoc – An Giang

• Meliá Vinpearl Phu Quoc

• Premier Village Phu Quoc Resort

These two "Pearl Island" resorts lead in safety infrastructure with AEDs placed at the beach, pools, and villa areas. Staff are trained under Wellbeing's 8-hour program, focusing on common situations at beach resorts: drowning, cardiac arrest due to exhaustion, and sports-related injuries.

7. Criteria for a Hotel to Meet International Safety Standards

To achieve the Delphinus title, a hotel must fully meet the following international safety standard criteria (according to British Safety Council and AHA standards):

• Have a clear emergency response procedure, memorized by all staff.

• First aid training for at least 25 employees (Advanced and Comprehensive levels), focusing on high-quality CPR and AED usage.

• Equip genuine AED machines, placed in easily accessible locations (time to reach the machine is under 3 minutes).

• Fully stocked first aid kits according to international standards.

• An internal communication package and instructions for guests regarding AED locations.

The safety element in first aid training is the biggest differentiator. Beyond theory, staff practice on real-life mannequins and rehearse practical scenarios (cardiac arrest at the pool, hotel lobby, gym, etc.). The "golden" window of under 4 minutes from discovery to AED shock is the decisive criterion. The chosen AED must feature Vietnamese voice prompts, periodic self-testing, and be easy for non-professionals to use.

Many international tourists highly value Delphinus-certified hotels because they know these places are not only beautiful but also absolutely safe. Possessing this title helps hotels increase their competitiveness, attract international travel partners, and elevate their brand on the global tourism map.

As a reputable first aid training unit delivering high-quality first aid courses, Wellbeing Health Education Organization designs first aid programs to help you and your organization equip effective emergency response skills. Join our first aid course today to protect yourself and your loved ones.